Terms & Conditions

  • 1

    ARTOTEL Circle is a Loyalty Program from ARTOTEL Group for their valued customers. Commercial use of the program is prohibited.

  • 2

    Membership is free and customers can register online at ARTOTEL Group’s official website.

  • 3

    Customers need to register valid information upon registration and activate the membership by verifying the registered email.

  • 4

    Members should always make sure that their information is accurate.

  • 5

    Privileges and Benefits will be extended upon activation of the membership. Benefits of each tier will be different.

  • 6

    ARTOTEL Circle points are only calculated (before tax) by earnings from each hotel stay. Food and Beverages and other transactions will not be calculated into this program.

  • 7

    ARTOTEL Circle Membership and its privileges are not transferable and cannot be used with other promotions.

  • 8

    The ARTOTEL Circle points will not expire as long as there are points being earned or redeemed within one (1) year period for each registered member.

  • 9

    Membership is open for individuals and not available for corporations, charities, partnership or any other entities.

  • 10

    There is an annual level adjustment of ARTOTEL Circle every 1st of April.

  • 11

    ARTOTEL Circle reserves the right to change or modify membership benefits at any time.

  • 12

    ARTOTEL Circle reserves the rights to make an adjustment of the membership status if qualifying spending is not reached within the given time.

  • 13

    ARTOTEL Circle reserves the right to change the total points required for redeemable items and the related T&C for rewards at any time.

  • 14

    The member’s benefit for Free Room Upgrade and Late Check-out is based on room availability at each property.

  • 15

    ARTOTEL Group employees are not allowed to participate in the loyalty program.

  • 16

    Under no circumstances shall ARTOTEL Group entities be liable for any direct, indirect, incidental, special or consequential damages arising out of the ARTOTEL Circle Program, even if any or all of ARTOTEL Group entities have been advised of the possibility of such damages.

  • 17

    Any fraudulent or unauthorized use of the membership is strictly prohibited and may result in termination of the program.

  • 18

    ARTOTEL Group maintains the right to amend, change or withdraw the terms & conditions from time to time without prior notice.

  • 19

    ARTOTEL Group reserves the right to terminate, discontinue or cancel the ARTOTEL Circle membership at any time and in its sole discretion without notice. Once membership is terminated, all benefits and privileges shall cease forthwith and any ARTOTEL Circle points will be forfeited immediately.

  • 20

    By participating in the program, member agrees to allow ARTOTEL Group to communicate via mail, email, phone and text messages. ARTOTEL Group will protect member’s data in accordance with the prevailing laws in Indonesia.

  • 21

    At any time and in the company’s sole discretion (including, without limitation, where a member was not eligible to earn a specific benefit or points pursuant to these program Rules), the company may correct (I)the amount of points or the number of spending credited to a member’s account, and (ii) any other benefits that has been credited to a member’s account, including, without limitation, any membership Status.

  • 22

    By registering to the program, you are deemed to have read, understood, accepted and are bound by the full terms & conditions of the ARTOTEL Circle program.

  • 23

    In no event will ARTOTEL Group and affiliates, any participating property and each of their respective employees be liable for any direct, indirect, special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with the loyalty program or operation of the loyalty program.